The Ultimate Support and Professional Services team provides end to end infrastructure solutions for smaller, medium and enterprise clients. Essentially, we design, build and implement IT infrastructure and offer a comprehensive range services to suit individual needs. Our services maximise return on your technology investment by extending the lifecycle of your valuable systems.
We go to extraordinary lengths to ensure we exceed client expectations, with our Service Help Desk and Field Services Team providing exceptional levels of service.
We’re fast, we’re flexible and we’re here to help
We understand that every business has different technology needs, so we provide a comprehensive range of support options to keep your business systems running smoothly and help you cope with, reduce and even eliminate those inevitable technology glitches.
Our service level agreements offer immediate 24/7 Emergency Support and a same-day guaranteed response time of four (4) hours for remote and or onsite services.
1. Block Hours Support
If you’re not sure how much support you need, you can purchase it in blocks of timeFlexible number of technical support hours Access to priority service response times Discounted rate, less expensive than on-call support
2. In-House Support
If you would like your own in-house engineer, but don’t want to support, train and manage your own department, we can place one of our highly skilled technicians on your site. We select an engineer particularly suited to your IT needs and budget and also familiarise other engineers (as a backup resource) to assure you continuous support with your network environment. Benefits include:Fixed monthly fee All the advantages of in-house engineer without the administrative overhead Access to a variety of skilled resources that are always across your technology need Additional personnel (team) available provide non-stop support (no more support holes for staff training, sick leave, annual leave, etc.)
3. Monthly Fixed Support
If you know how much support you need, you can contract with us for same level of service and support every monthSet monthly fee Pre-scheduled number of technical support hours Access to priority service response times Discounted rate, less expensive than on-call support
4. Network Installation, Upgrades & relocation
We can manage your move
Office relocations can be a daunting task as most companies depend on their IT network and specifically their communications links to effectively operate their business. Seamless relocation of all network components must be properly planned, scheduled and managed to avoid unscheduled, costly downtime.
Our relocation management services can effectively manage select components of this process, or deliver it end to end. We take the relocation of communications and network equipment very seriously. Important aspects of any move include:
TelecommunicationsEnsuring physical links are in place and that services are properly activated across these links requires diligent consideration throughout any relocation process as carriers often need the greatest lead time. We assess current usage at existing locations, research the circuit options available at the new location, and work with our clients in selecting the most appropriate communication solutions for their business. Effectively dedicating time prior to any move allows us to determine the most appropriate solution and properly aligning the carriers to ensure successful service delivery.
The expansion of a business’s offices and the build-out of a new space can be a very challenging time. There are a great many moving pieces to a these complex projects and it is imperative that the planning consider effectively supporting the space indefinitely. Appropriate planning is essential and our clients benefit from a team that is dedicated to delivering solutions that are functional, scalable and cost effective.We work with our clients to plan and provide the most efficient and scalable cable infrastructure possible. We provide complete solutions that include patch panels, server rooms with proper security, ventilation and power requirements. We provide our clients with detailed documentation on completion
The ability to pick up the phone and reliably communicate with customers, suppliers and other staff members is imperative to the running of most businesses. But with the convergence of IP technology on telephony it is difficult to know what products and services would be the best fit in practice. We adopt a consultative approach and determining what telephony solution will provide the best functionality, scalability and value for your business.We work with the existing phone vendors to schedule relocation of existing systems. We assist customers in updating to better phone systems if required and facilitate a smooth transition from old to new
IT NetworkWe plan, backup, schedule and manage every relocation We relocate all devices and ensure connectivity on the new site. We provide our clients with complete documentation on completion.
Additional CommentsWe recognize that relocating an office is a constantly changing process: timelines and budgets must be regularly monitored, vendors and contractors must be managed and held accountable, internal staff must be advised on their responsibilities and documentation for the new space must be created and distributed. Effectively scheduling these activities is extremely important and time consuming; it should not be treated as secondary to normal daily tasks of internal staff members.
5. Onsite Service & Desktop Support
Our experienced staff can fix that issue!
Our experienced support team provide help desk, remote desktop and onsite support for many clients. We provide fast and efficient response as required. We can securely remote control a desktop to promptly diagnose and resolve most issues. If further action is required, on-site support engineers are available to ensure any issues are quickly resolved. We also offer an extensive range of preventative maintenance and fixed priced services to suit most budgets.
Project Delivery & Support
A project is described as a significant change to an environment such as a migration, upgrade, and move, implementation of a new technology or anything that requires assessing, planning, management, execution and post implementation. Projects are viewed as a separate proposal and are managed on an individual basis. Please contact us directly to discuss any requirement; we would appreciate the opportunity to earn your business.
6. Remote Support
Our support help desk has a remote support service that allows us to provide fast and efficient response to most support issues. As a virtual administrator we can securely remote control a desktop to promptly diagnose and resolve most issues. If further action is required, on-site support engineers are available to ensure any issues are quickly resolved.
We offer this service on a time and materials basis to existing clients and also under a fixed price arrangement tailored to suit most budgets.
Access Computers from Anywhere with a Standard Web BrowserAdministrators and employee users can access host computers from any Web browser No additional infrastructure or IT resources are required No additional software installation is required on your servers
Transfer Files Between Local and Remote ComputersAccess computers behind gateways (NAT) without port mapping Simple Windows drag and drop interface
Firewall FriendlyRemote Support leverages Web-based screen-sharing technology to work with your existing firewall and Internet infrastructure No ports to change or open No configuration of IP addresses No extra hardware of software to deploy Access computers behind gateways (NAT) without port mapping
Maximum SecurityProtected against man-in-the-middle attacks All communications between the host and local connection encrypted 256-bit RC4 using a key that rolls at least once per day No open ports on the client side No plain-text data packets passing over the network Nothing available for an attacker to exploit Systems and data are secure when using Virtual Administrator as your remote-access solution
7. Vendor Management
A Vendor is typically defined as an organisation or person that provides goods and or services. Specifically a vendor can be an independent consultant, a consulting company, or a supplier. In any event we adopt the role of client agent and act on behalf of our clients to address and resolve Information Communication and Technology (ICT) issues and problems associated with their vendors.
Our experience and thorough understanding of ICT puts us in good stead to isolate any issues that arise and discuss these directly with the vendor’s to facilitate a prompt resolution.
Ultimate IT Services offer a range of network infrastructure design and installation solutions. Serving a vast array of clients in both the private and public sector, Network Cabling Solutions provides solutions to ensure your physical infrastructure meets both the current and future demands of your business:Data Centre, Comms Room and Office Relocations Ethernet & Fibre Links Design and Consultation Voice and Data Connectivity Patching Management Software Wireless LAN Laser Links CCTV Cabling Systems/IP Cameras Moves & changes “MACS” & Fault Alterations Complete Comms Room Audit Service SOE & Standard Desktop rollouts