Managed IT Service Providers (MSP) can help in making the day to day function of your business to be smoother.
You can take advantage of everything a good MSP has to offer if you have a good business relationship with them. Here are a few tips on how to attain a mutually agreeable relationship with your MSP.
Start with Clarity
It is important that both you and your Managed Service Provider are on the same page and understands each others expectations. Make sure that you ask as many questions as you can about the services that are provided by your MSP and be clear of any doubts from the very beginning.
While your MSP is assessing your IT environment, asking questions is a good start such as – Are your hardware and software up to date? Is every individual component in sync? All such answers should be sought initially so that both of you can be steered clear of the misunderstandings that might arise later.
Have Agreements on Urgent Matters
When urgent matter comes up, conflicts between you and your MSP usually happen. A problem in your employee’s computer is definitely a serious issue but you cannot blame your MSP if they are slow in sorting the issue. It is probably what you have agreed in your Service Level Agreement (SLA) and what you are paying for.
It is true that everything is negotiable. If you think a particular type of issue is of the highest level of importance and urgency, include that in the contract.
Have Frequent Meetings with your MSP
Even if you have a busy schedule, make sure that you take time out for your MSP monthly or quarterly, whatever suits you. It is definitely worth your time as your MSP is learning valuable information about your business. The meeting also gives you the opportunity to have a conversation about huge IT problems and current issues.
Say for example, what if your employees are constantly opening SPAM or compromising email attachments? If you are aware of this, training could save you from a costly breach in the future. Also, the MSP can inform you about other software issues on which action can be taken before it happens.
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Value Honesty and Transparency in Business
A good IT Managed Service Provider does their work remotely so it is not necessary that the technicians have to be present. If you think that you are getting value for your money only if technicians are physically visible then this is not the case. Understand that it is your MSP’s duty to be honest and tell if your infrastructure is outdated or needs attention.
The decision is yours to make but it is important to know that you have employed experts who understand your business. This will surely help in increasing Return On Investment (ROI).
Ultimate IT offers Managed Services for the Sydney, Parramatta, Rydalmere and surrounding suburbs.